Articles on: Add-On Features

Telephonic order on POS

Telephonic order on POS

This feature offers significant advantages to POS operators when customers call the restaurant to place their orders. By providing the flexibility to choose between pickup or delivery based on the customer's preference, it streamlines the ordering process, enhances customer satisfaction, and improves overall operational efficiency. With this feature in place, cashiers can easily cater to individual preferences, ensuring a seamless and personalized experience for every customer.

How to process telephonic order on POS ?

Customer calls the restaurant for a pickup/delivery order POS operator attends the call and starts placing the order using the below steps,

Step 1 : Select the price category Delivery , a Delivery order pop - up asking customer detail will appear.

Step 2 : Add customer, For existing customer use Search option and for new customer enter their Name, Number and click Create.

Step 3 : Select the order type Delivery or Pickup.

Step 4 : If delivery kindly Add customer address, Save it and Click Continue.

Step 5 : Add items to the cart and click Save

Step 6 : The order will be received in Online order tab which will be indicated by an notification sound. Accept the order and process it.

Step 7 : Assign the delivery person and Dispatch the order for delivery.

Step 8 : After delivering the order mark it as complete.

Updated on: 02/06/2023

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