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# Telephonic order on POS

### Telephonic order on POS

This feature offers significant advantages to POS operators when customers call the restaurant to place their orders. By providing the flexibility to choose between pickup or delivery based on the customer's preference, it streamlines the ordering process, enhances customer satisfaction, and improves overall operational efficiency. With this feature in place, cashiers can easily cater to individual preferences, ensuring a seamless and personalized experience for every customer.

###### How to process telephonic order on POS ?

* Customer calls the restaurant for a pickup/delivery order POS operator attends the call and starts placing the order using the below steps,

**Step 1** : Select the price category **Delivery** , a Delivery order pop - up asking customer detail will appear. 

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/caler-1-delivery_xrnrwv.png)

**Step 2** : Add customer, For existing customer use **Search **option and for new customer enter their **Name**, **Number **and click **Create**. 

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/caller-customer-name_14blf5w.png)

**Step 3** : Select the order type **Delivery **or **Pickup**. 

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/delivery_1nglzan.png)

**Step 4** : If delivery kindly **Add **customer address, **Save **it and Click **Continue**.

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/addres_13whamc.png)

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/add-save_1s34j9n.png)

**Step 5** : **Add **items to the cart and click **Save**

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/order_1n6jp2n.png)

**Step 6** : The order will be received in **Online order** tab which will be indicated by an notification sound. **Accept **the order and process it.

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/online_1a617bp.png)

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/process-order_u6vy0l.png)

**Step 7** : **Assign **the delivery person and **Dispatch **the order for delivery. 

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/assign_r3isd7.png)

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/dispatch_1kmgf9s.png)

**Step 8** : After delivering the order mark it as complete. 

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/complete_v5ctz6.png)