> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.posbytz.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Online Orders

# Online Orders – Overview

The **Online Orders** module allows merchants to view, track, and manage all online orders received through integrated platforms. It provides visibility into order status, customer details, payment methods, and complete order breakdowns.

| **Navigation**: Pos Backend →  Sales → Online Orders

# Online Orders List Page

### Purpose
This page displays a **summary list of all online orders** for the selected filters, helping users quickly track order status and key details. 

The **Online Orders list** displays comprehensive information for each order in a single view, including the **order status** (such as Confirmed, Completed, or Cancelled), detailed **order information** like order number, invoice number, aggregator order ID, and customer details, along with **item details** showing the number of items and total quantity ordered. 

It also indicates the **outlet location** where the order was placed, the **payment method** used (such as Pay at Counter or COD), the **total order amount**, and the **order creation date and time**. The **Actions** column provides additional options to view or manage the order based on its current status.


![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/screenshot-2021-10-20-182236_1bzpulk.png)
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# Online Order Details Page

### Purpose

This page provides a **complete breakdown of a specific online order**, including items, taxes, customer information, delivery, and payment details.

The **Order Details page** is organized into multiple tabs to provide complete visibility into an online order. The **Order Details** tab displays item-level information, including item name, price, quantity, subtotal, additional charges, and the final total amount.


![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/screenshot-2021-10-20-182614_1795grd.png)

### Tax Split Up Details

The **Tax Split Up Details** tab shows a detailed breakdown of taxes applied to the order.

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/screenshot-2021-10-20-182659_152oear.png)

### Customer Details

The **Customer Details** tab contains customer information such as name and contact number.

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/screenshot-2021-10-20-182735_13f5mlf.png)

### Timeline Details

The **Timeline Details** tab presents the chronological status flow of the order, helping users track each stage of the order lifecycle.

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/screenshot-2021-10-20-183052_2cde01.png)

### Delivery Detail

The **Delivery Detail** tab provides delivery-related information.

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/screenshot-2021-10-20-183127_sn3xt6.png)

### Payment Detail

The **Payment Detail** tab displays payment method, payment status, and transaction details for the order.

![](https://storage.crisp.chat/users/helpdesk/website/9ae720b538edc000/screenshot-2021-10-20-183229_1q2qb4u.png)

### Order Cancellation

POS store orders can be cancelled and always select a reason for cancellation.

|| **Note**: Only the entire order can be cancelled.