DRIVE THRU ORDERING

What is Drive Thru Ordering ?

We are thrilled to announce the Drive-Thru Flow feature, now available exclusively for restaurant accounts. This new feature is designed to integrate seamlessly with the Waiter App, which can be used for waiter service, drive-thru service, or both simultaneously.

Benefits of Drive Thru Ordering :

Vehicle Ordering - Allows customers to make their orders without leaving their vehicles, enhancing convenience.

Enhanced Customer Satisfaction - Fast and efficient service boosts customer loyalty and satisfaction.

Safety and Hygiene - Ideal for health conscious & physically challenged customers to have a food at their vehicles.

Skip the Dine-In Queue - Customers can avoid long wait times for table service, especially during peak hours, by opting for the drive-thru.

The Windows Complete version should be 4.1.23 and above.

To Setup Drive Thru option in POS Backend

Go to Accounts & Settings.
Select POS Settings.
Under Restaurant Flow Settings, choose Drive Thru for only drive thru orders or else choose Both option for both table/drive thru.

Steps to Change the Workflow in the Waiter App

When the "Both" option is selected under the Restaurant Flow setting in the backend, the system allows flexibility in the workflow of the waiter app. This feature is particularly useful to switch waiter app from table to drive thru and vice versa based on waiter's convenience.

Please find the steps to change the flow in waiter app,

Go to the Menu Settings - In the Waiter App, tap on the menu icon in the top-right corner of the screen.
Click on Settings - From the dropdown menu, select Settings.
Select Restaurant Flow - Under the settings, you'll find the option to select the Restaurant Flow. Choose either Table Service or Drive-Thru depending on your current operational needs.
Save Your Changes - Once you’ve selected the preferred flow, save your settings to apply the changes.

Drive Thru Flow

Placing the order

Once the vehicle arrives, the waiter stationed in the parking lot or at the drive-thru counter will place the order.
Tap the Menu icon at the top right corner, then select Add Order to start the order process.

Note: In the Drive-Thru Flow, orders can be placed directly from POS Frontend without Waiter app usage.

Entering vehicle and Customer details

After clicking Add Order, you’ll need to enter the following details:
Vehicle Details: Enter the vehicle’s information.
Price Category: Choose the appropriate price category based on your needs.
Customer Information: Add the customer details.

Placing an Order in the Waiter App

Once you’ve filled in all necessary details, select items and submit the order for the customer.

POS Order status (Drive-Thru Module)

When an order is punched by the waiter in the Waiter App, it will automatically appear in the Drive-Thru Module of the POS frontend. The cashier/manager should use POS to complete the order after checking payment received.

Yellow colour shows the order has been Placed.
Green colour shows order Billed status. Once the order status changes to Billed, the waiter will no longer be able to edit the order from the Waiter app.

Updated on: 08/01/2025